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Want to see what's trending in Citizen Engagement? See the Impact Report for 2026

Case studies

See how organisations use Delib's tools to run consultations, gather feedback and deliver results. From local councils managing hundreds of activities to national bodies shaping climate policy, these case studies show what's possible when you have the right platforms for public engagement.

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A better comment on referrals process with Citizen Space

Federal/State
Environment
Permits & Licensing
Consultation
Climate
APAC

A better comment on referrals process with Citizen Space

A better comment on referrals process with Citizen Space

Reviewing major infrastructure proposals The Environmental Protection Authority of Western Australia (WA EPA) is an independent statutory authority, providing advice to the Minister for...

An accessible independent review of a critical law

Regulatory Body
Health
Consultation
Health
UK

An accessible independent review of a critical law

An accessible independent review of a critical law

Reviewing the Mental Health Act The Independent Review of Learning Disability and Autism in the Mental Health Act (IRMHA, for short) took place in 2019, and was established to assess whether...

Accountability and accessibility: prioritising stakeholder input

Regulatory Body
Health
Regulatory Bodies
Consultation
UK

Accountability and accessibility: prioritising stakeholder input

Accountability and accessibility: prioritising stakeholder input

Openness and accountability The General Optical Council wanted to transform their consultation approach. They already have a Consultation Framework in place, which outlines how they consult,...

A useful sounding board: unique insights from citizens with Dialogue

Local
Other
Other
Scotland

A useful sounding board: unique insights from citizens with Dialogue

A useful sounding board: unique insights from citizens with Dialogue

The City of Edinburgh Council uses Dialogue alongside other engagement methods to gain diverse input on budget, services, and city vision, reaching both in-depth contributors and quick responders.

A two-phase consultation on women's safety using geospatial feedback

Blue Light Services
Consultation
Scotland

A two-phase consultation on women's safety using geospatial feedback

A two-phase consultation on women's safety using geospatial feedback

Edinburgh Council used Citizen Space and Citizen Space Geospatial to run a multi-phase consultation on women's safety in public places, gathering location-specific feedback from hundreds of residents and demonstrating ongoing commitment to action through a follow-up phase.

A standardised process for TROs on Citizen Space

No items found.
No items found.

A standardised process for TROs on Citizen Space

A standardised process for TROs on Citizen Space

Traffic regulation orders. Like every local authority in UK, Reading Borough Council have to produce and consult on 'traffic regulation orders' (TROs). The Council moved their TROs to an online.

A simple admin experience for hundreds of consultations

Local
Other
Consultation
England

A simple admin experience for hundreds of consultations

A simple admin experience for hundreds of consultations

High response rates Norfolk County Council take consultation extremely seriously. They have an entire team dedicated to consultation, and regularly consult on complex issues targeted at broad...

A hard-to-reach audience: getting tenants involved in rent decisions

Local
Housing
Other
Scotland

A hard-to-reach audience: getting tenants involved in rent decisions

A hard-to-reach audience: getting tenants involved in rent decisions

Edinburgh Council's Housing department used Simulator to reach hard-to-engage tenants, achieving 3x higher response rates than previous years for rent investment decisions.

A productive conversation with citizens about budget challenges

Local
Other
Other
Scotland

A productive conversation with citizens about budget challenges

A productive conversation with citizens about budget challenges

The Scottish Borders Council used Dialogue to engage citizens about budget savings, making it easy for people across different towns and communities to submit ideas that could be channeled directly into budget-setting.

A national conversation: crowdsourcing a way through COVID

Central
Health
Health
Scotland

A national conversation: crowdsourcing a way through COVID

A national conversation: crowdsourcing a way through COVID

The Scottish Government used Dialogue for a national conversation on COVID-19 lockdown measures, receiving over 4,000 ideas and 16,000 comments in one week.

A better budget consultation: Simulator boosts engagement

Local
Forestry
Budget
England

A better budget consultation: Simulator boosts engagement

A better budget consultation: Simulator boosts engagement

Waltham Forest improved on past response rates by using Budget Simulator, receiving 1,200+ responses as residents praised the tool for making the consultation easy to understand and complete.

A better way to communicate water bills with Simulator

Federal/State
Infrastructure/Utilities
Other
APAC

A better way to communicate water bills with Simulator

A better way to communicate water bills with Simulator

South East Water in Melbourne used a Utility Bill Simulator for their Water and Sewerage Price Plan, receiving nearly 4,000 responses - more than all other engagement phases combined.

A $43 billion question: province-wide budget engagement using Simulator

Federal/State
Other
Budget
North America

A $43 billion question: province-wide budget engagement using Simulator

A $43 billion question: province-wide budget engagement using Simulator

British Columbia used Budget Simulator to engage 3,000+ citizens in difficult budget decisions to close the province's substantial budget deficit.

500% boost in budget consultation responses using Simulator

Local
Other
Budget
Scotland

500% boost in budget consultation responses using Simulator

500% boost in budget consultation responses using Simulator

The City of Edinburgh Council saw a 500% increase in response rates and a decade drop in average respondent age by using Budget Simulator to consult on £67 million in savings.

Bins, trolleys and better data: how North West Leicestershire turned recycling feedback into real progress

Local
Environment
Consultation
Feedback Survey
Climate
England

Bins, trolleys and better data: how North West Leicestershire turned recycling feedback into real progress

Bins, trolleys and better data: how North West Leicestershire turned recycling feedback into real progress

North West Leicestershire (NWDLC) is a district council in the UK with responsibility for some 100,000 residents. In common with many local authorities, it is grappling with steep challenges around climate change and sustainability – including recycling.

£90 million of savings: involving as many residents as possible

Local
Other
Budget
England

£90 million of savings: involving as many residents as possible

£90 million of savings: involving as many residents as possible

Liverpool City Council used Budget Simulator to engage residents on £90 million savings (£420m since 2010), receiving 3,500 visitors and 500+ completed responses highlighting protection priorities.

Zoning and planning permits with Citizen Space

Federal/State
Other
Spatial Planning & Land Management
Consultation
APAC

Zoning and planning permits with Citizen Space

Zoning and planning permits with Citizen Space

Land use permits and development applications The Government of Western Australia oversees the western 33% of Australia – making it the nation's largest state, occupying almost 1 million...

Participation in a Citizens' Assembly beyond just members

Regulatory Body
Environment
Other
Climate
Scotland

Participation in a Citizens' Assembly beyond just members

Participation in a Citizens' Assembly beyond just members

The Scottish Climate Assembly used Dialogue to allow the wider public to contribute to the Assembly proceedings, receiving 235 ideas that informed the agenda.

Setting sports priorities with Simulator: Alberta Sports Plan

Local
Other
Other
North America

Setting sports priorities with Simulator: Alberta Sports Plan

Setting sports priorities with Simulator: Alberta Sports Plan

The government of Alberta used Priority Simulator to gather 4,500+ responses on how to prioritize amateur sport in the province over 10 years.

Improved call for evidence response rates on Citizen Space

Central
Infrastructure/Utilities
Call for Evidence
Climate
UK

Improved call for evidence response rates on Citizen Space

Improved call for evidence response rates on Citizen Space

The Department for Business, Energy and Industrial Strategy (BEIS) is a UK government department with around 5,000 staff around the UK plus 15,000 more in the organisations it oversees, such as the Met Office. BEIS’s aim is to build a stronger, greener future by fighting coronavirus, tackling climate change, unleashing innovation and making the UK a great place to work and do business.

Setting a carbon budget: residents' priorities for climate action

Local
Environment
Climate
England

Setting a carbon budget: residents' priorities for climate action

Setting a carbon budget: residents' priorities for climate action

London Borough of Redbridge used Simulator to gather insights on carbon budget allocation across six categories, helping residents understand climate trade-offs while informing council decisions.

Using Citizen Space to complement a Climate Assembly

Local
Environment
Consultation
Climate
Other
England

Using Citizen Space to complement a Climate Assembly

Using Citizen Space to complement a Climate Assembly

Camden London Borough Council, UK, is one of 32 boroughs in the capital, with a population of more than 250,000 people. Like every local authority in the UK, Camden are doing a lot of hard thinking about the impacts of climate change.

Scotland's most important decision for 300 years

Central
Other
Consultation
Scotland

Scotland's most important decision for 300 years

Scotland's most important decision for 300 years

The Scottish Government used Citizen Space to run consultations on Scotland's independence referendum, receiving 23,569 responses and publishing them transparently to inform one of the country's most significant democratic processes.

Reaching more service users than ever before with Citizen Space

Local
Transport
Transport
England

Reaching more service users than ever before with Citizen Space

Reaching more service users than ever before with Citizen Space

Transport for London (TfL) consult on a huge range of topics, from major infrastructure projects to minor adjustments in local transport schedules.

Traffic management in one of Britain's newest cities

Local
Transport
Transport
Consultation
England

Traffic management in one of Britain's newest cities

Traffic management in one of Britain's newest cities

Wolverhampton is one of the newest cities in the UK, having been awarded the status in 2000. With a population of more than 250,000, it is significantly more densely-populated than the UK on average.

Simple, accessible planning consultations | Citizen Space

Local
Other
Spatial Planning & Land Management
Consultation
England

Simple, accessible planning consultations | Citizen Space

Simple, accessible planning consultations | Citizen Space

The last 30 years have seen a transformation in Brighton and Hove, thanks in large part to a major seafront development in the 1990s. The new artist’s quarter, clubs, bars

Refreshingly easy: giving students a say on how their fees are spent

Education
Budget
APAC

Refreshingly easy: giving students a say on how their fees are spent

Refreshingly easy: giving students a say on how their fees are spent

Victoria University used Simulator to gather input from 15% of students on how their student services levy should be allocated, receiving valuable feedback on service priorities.

Putting £1.8 million in the hands of the community: Vattenfall's fund consultation with Dialogue

Infrastructure/Utilities
Other
Wales

Putting £1.8 million in the hands of the community: Vattenfall's fund consultation with Dialogue

Putting £1.8 million in the hands of the community: Vattenfall's fund consultation with Dialogue

Find out how Vattenfall used Dialogue to give communities in the Afan, Neath, Rhondda and Cynon valleys a genuine say in how £1.8 million of community funding was spent.

Impressive quality of responses with Simulator

Local
Other
Budget
APAC

Impressive quality of responses with Simulator

Impressive quality of responses with Simulator

Moreland City Council, Australia used Budget Simulator as a pre-consultation tool, finding that citizen priorities aligned closely with their draft plans, giving them confidence before formal consultation.

Keeping the government accountable with effective Calls for Views

Central
Environment
Call for Evidence
Scotland

Keeping the government accountable with effective Calls for Views

Keeping the government accountable with effective Calls for Views

Democracy in action The Scottish Parliament was established in 1999 and has 129 Members of the Scottish Parliament (MSPs). MSPs consider and vote on legislation, debate matters of importance to...

Tough budget decisions: getting citizen input on difficult choices

Local
Housing
Other
Budget
England

Tough budget decisions: getting citizen input on difficult choices

Tough budget decisions: getting citizen input on difficult choices

Hull City Council used Budget Simulator to help citizens understand £104 million in cuts since 2010, seeing 4,000 visitors and gaining new public appreciation for difficult decisions.

Running nearly 600 consultations across a national health technology organisation

Regulatory Body
Health
Consultation
Feedback Survey
UK

Running nearly 600 consultations across a national health technology organisation

Running nearly 600 consultations across a national health technology organisation

NHS Digital, the national information and technology partner to the health and social care system, uses Citizen Space to manage their consultation programme at scale, running formal consultations, staff surveys, stakeholder engagement and public feedback through one platform.

Immediate increase in participation with Citizen Space

Local
Infrastructure/Utilities
Consultation
ROI

Immediate increase in participation with Citizen Space

Immediate increase in participation with Citizen Space

By their own admission, Dún Laoghaire-Rathdown County Council (DLR CC) were covering the basics when it came to public consultation - but not much more than that.

Intelligent community engagement with Citizen Space

Local
Other
Consultation
Feedback Survey
England

Intelligent community engagement with Citizen Space

Intelligent community engagement with Citizen Space

Consultation on statutory matters is important, but for a real nuanced understanding of what residents’ wants and needs are, regular community engagement is key. A good example of Warwickshire’s community engagement was their Council Plan 2025 engagement survey.

Keeping Torfaen green with a community discussion and Dialogue

Local
Environment
Other
Wales

Keeping Torfaen green with a community discussion and Dialogue

Keeping Torfaen green with a community discussion and Dialogue

Torfaen County Borough Council used Dialogue to host open conversations about climate change and litter challenges, receiving thoughtful suggestions from impassioned residents.

Moving beyond the bare minimum and building a culture of engagement

Local
Infrastructure/Utilities
Consultation
ROI

Moving beyond the bare minimum and building a culture of engagement

Moving beyond the bare minimum and building a culture of engagement

By their own admission, Dún Laoghaire-Rathdown County Council (DLR CC) were covering the basics when it came to public consultation - but not much more than...

Involving citizens in street planning and transport design

Local
Transport
Transport
Consultation
North America

Involving citizens in street planning and transport design

Involving citizens in street planning and transport design

The City of Edmonton used Dialogue to consult citizens about Complete Streets, a new approach to planning and designing transportation systems.

Intuitive active travel engagement with Citizen Space

Local
Transport
Transport
Spatial Planning & Land Management
Consultation
England

Intuitive active travel engagement with Citizen Space

Intuitive active travel engagement with Citizen Space

Well connected Sited within the M25, Sutton is a major south London suburb with great road connections and ample public transport: no less than nine train stations and plentiful bus routes, with...

Reaching dispersed communities with Dialogue

Regulatory Body
Forestry
Other
UK

Reaching dispersed communities with Dialogue

Reaching dispersed communities with Dialogue

Forestry Commission uses Dialogue to reach geographically-dispersed communities across Britain to engage woodland users on a wide range of issues.

Maintaining regulatory transparency with response publishing

Regulatory Body
Regulatory Bodies
Consultation
APAC

Maintaining regulatory transparency with response publishing

Maintaining regulatory transparency with response publishing

Upholding principles The Australian Civil Aviation Safety Authority (CASA) are the authority in charge of regulating civil aviation in Australia. They issue licenses, enforce safety requirements...

Improving formal consultation standards with Citizen Space

Local
Transport
Transport
Consultation
England

Improving formal consultation standards with Citizen Space

Improving formal consultation standards with Citizen Space

A major process overhaul at Europe's largest Council Birmingham City Council wanted to implement one consistent process for their online consultation activity across the organisation, to improve...

How Scottish Borders council runs hundreds of consultations across policy, planning and community projects

Local
Other
Consultation
Feedback Survey
Scotland

How Scottish Borders council runs hundreds of consultations across policy, planning and community projects

How Scottish Borders council runs hundreds of consultations across policy, planning and community projects

Scottish Borders Council uses Citizen Space to manage their entire engagement programme, from major strategy development to local play park improvements, reaching thousands of residents and closing the loop with clear "We Asked, You Said, We Did" outcomes.

Tackling inequality with good quality consultation

Local
Other
Consultation
England

Tackling inequality with good quality consultation

Tackling inequality with good quality consultation

Sheffield city council needed an online consultation platform that would be in line with their values of inclusion, accessibility and equality.

Supporting a citizens' panel with Citizen Space's configurable hub

Local
Other
Other
England

Supporting a citizens' panel with Citizen Space's configurable hub

Supporting a citizens' panel with Citizen Space's configurable hub

Contrasts and challenges The Royal Borough of Kensington and Chelsea (RBKC) is one of the smallest London boroughs, and one of the most densely populated. Its average income is the highest in...

How one county council runs an efficient digital TRO process on Citizen Space

Local
Transport
Transport
Consultation
England

How one county council runs an efficient digital TRO process on Citizen Space

How one county council runs an efficient digital TRO process on Citizen Space

The TRO process is a lengthy and bureaucratic one, due to the fact that TROs must be advertised in local press, as well as on notices in the affected streets, and residents given a 21 day window to object. If any objections are made councillors need to formally consider them and make any necessary changes. If changes are made the TRO has to be advertised again and the 21-day objection window reopens.

Dynamic planning consultations with Citizen Space's configurable hub

Local
Environment
Infrastructure/Utilities
Housing
Consultation
England

Dynamic planning consultations with Citizen Space's configurable hub

Dynamic planning consultations with Citizen Space's configurable hub

Southport was one of 101 locations invited to bid for a slice of the UK government’s Towns Fund in 2019. One condition of being awarded funding was of applicants demonstrating that they’d engaged the community on their proposals. Sefton Council took this opportunity to engage widely on a future vision for Southport, by using Citizen Space’s configurable hub in a unique way to gather public feedback on five ‘Big Ideas’ for the area.

Managing diverse consultation needs from budget setting to community asset transfers

Local
Other
Consultation
Feedback Survey
Scotland

Managing diverse consultation needs from budget setting to community asset transfers

Managing diverse consultation needs from budget setting to community asset transfers

Clackmannanshire Council uses Citizen Space to run their comprehensive engagement programme, from multi-phase budget consultations receiving nearly 1,000 responses to school relocations and community asset transfers, demonstrating clear impact through consistent "We Asked, You Said, We Did" feedback.

Acting on climate change with Simulator

Local
Environment
Climate
England

Acting on climate change with Simulator

Acting on climate change with Simulator

London Borough of Haringey used a Net Zero Simulator to involve residents in prioritizing climate actions for their goal of reaching carbon net zero by 2041.

Growing ideas that matter: how HMCTS turned employee suggestions into organisational change

Central
Other
Other
UK

Growing ideas that matter: how HMCTS turned employee suggestions into organisational change

Growing ideas that matter: how HMCTS turned employee suggestions into organisational change

HM Courts & Tribunals Service used Dialogue to create 'Growing Ideas That Matter', enabling 450 staff across dispersed locations to share ideas and improve their workplace.

Thorough consultation, substantive change

Federal/State
Infrastructure/Utilities
Other
Consultation
APAC

Thorough consultation, substantive change

Thorough consultation, substantive change

Moving to a 'digital-first' approach The Australian Federal Department of Industry, Innovation and Science used Citizen Space to run a variety of external and internal consultations.

Honest conversations about violence reduction in Merseyside

Other
Other
Feedback Survey
England

Honest conversations about violence reduction in Merseyside

Honest conversations about violence reduction in Merseyside

Merseyside Violence Reduction Partnership used Dialogue to engage citizens safely and anonymously about violence reduction, reaching young people across all five boroughs.

Traffic Regulation Orders in busy London borough

Local
Transport
Transport
Consultation
England

Traffic Regulation Orders in busy London borough

Traffic Regulation Orders in busy London borough

Traffic Regulation Order (TRO) consultations. The Royal Borough of Kensington and Chelsea (RBKC) is, by geographic area, one of the smallest boroughs in London – and yet it's the most...

Experimental Traffic Orders at Europe's largest Local Authority

Local
Transport
Transport
Consultation
England

Experimental Traffic Orders at Europe's largest Local Authority

Experimental Traffic Orders at Europe's largest Local Authority

Birmingham City Council, Europe's largest local authority, uses Citizen Space to gather public input on Experimental Traffic Regulation Orders, making it simple for over a million residents to find, understand and give feedback on transport measures in their area.

Getting citizens' ideas for a future Bristol

Local
Other
Other
England

Getting citizens' ideas for a future Bristol

Getting citizens' ideas for a future Bristol

Bristol City Council used Dialogue to run 'George's Ideas Lab' to gather citizen ideas for saving money, competing for the Bloomberg Challenge, and celebrating becoming European Green Capital.

Anticipating major financial changes and involving residents

Local
Other
Budget
APAC

Anticipating major financial changes and involving residents

Anticipating major financial changes and involving residents

City of Melbourne used Budget Simulator as part of developing their pioneering 10-Year Financial Plan, engaging 400+ residents in allocating the $400 million annual budget.

Effective high-profile calls for evidence

Central
Environment
Call for Evidence
UK

Effective high-profile calls for evidence

Effective high-profile calls for evidence

The Department for Food, Environment and Rural Affairs (Defra) is a large, sprawling UK government department with a huge remit that encompasses several sub-bodies and divisions. Its work has a high degree of visibility with policies and consultations frequently making headlines. Defra runs a range of democratic processes on Citizen Space, including statutory consultations, public land management, and others.

Building trust through transparency: how Abri transformed tenant engagement to reach diverse communities

Local
Housing
Consultation
Call for Evidence
England

Building trust through transparency: how Abri transformed tenant engagement to reach diverse communities

Building trust through transparency: how Abri transformed tenant engagement to reach diverse communities

Abri is one of the largest social housing providers in the south of England, managing thousands of homes across the region following the merger of Radian Housing and Yarlington Housing.

Consulting on contentious transport policy with 1,437 responses

Local
Transport
Transport
Consultation
England

Consulting on contentious transport policy with 1,437 responses

Consulting on contentious transport policy with 1,437 responses

Hackney Council used Citizen Space to gather feedback on their 10-year Transport Strategy, receiving detailed input on 12 key transport issues and identifying six overarching themes that will shape the borough's future transport policy.

Deliberating on council budget savings with Simulator

Local
Other
Budget
Scotland

Deliberating on council budget savings with Simulator

Deliberating on council budget savings with Simulator

East Dunbartonshire Council used Budget Simulator to help citizens understand the challenge of saving £20 million over three years through a savings-only model.

An open public conversation about spending choices

Central
Other
No items found.

An open public conversation about spending choices

An open public conversation about spending choices

The Isle of Man government used Dialogue to consult the public on their £25 million SAVE programme, gathering over 1,000 ideas from residents across all five boroughs.

Citizen input on a major strategic planning process

Local
Other
Budget
North America

Citizen input on a major strategic planning process

Citizen input on a major strategic planning process

Calgary's Mayor Naheed Nenshi led a strategic planning consultation using Budget Simulator, receiving thousands of responses that closely matched the final budget proposals.

Building real-time Microsoft Power BI dashboards to transform consultations

No items found.
No items found.

Building real-time Microsoft Power BI dashboards to transform consultations

Building real-time Microsoft Power BI dashboards to transform consultations

An Australian health department faced a critical visibility gap in their consultation processes. Despite running numerous engagement activities, their executive and strategic communication teams lacked real-time insight into:Consultation performance and response ratesUser engagement patterns across different initiatives.

From open data to wild salmon: how the Scottish Government opened up public ideas at scale

Central
Other
Other
Scotland

From open data to wild salmon: how the Scottish Government opened up public ideas at scale

From open data to wild salmon: how the Scottish Government opened up public ideas at scale

The Scottish Government adopted Dialogue as a government-wide tool to complement existing consultation activity, using it for diverse topics from open data to wild salmon fishing.

Dynamic spatial planning consultations

Local
Transport
Other
Spatial Planning & Land Management
Consultation
Transport
ROI

Dynamic spatial planning consultations

Dynamic spatial planning consultations

Dublin is a dynamic and vibrant city, with a rapidly growing population. Dublin City Council recognised the need for a consultation platform that would allow them to easily reach their citizens and respond to the organisation’s needs as they changed over time.

Accurate picture of residents' budget priorities

Local
Other
Budget
Spatial Planning & Land Management
England

Accurate picture of residents' budget priorities

Accurate picture of residents' budget priorities

Cheshire West and Chester Council used Budget Simulator as part of their extensive 'Let's Talk' consultation on £57m savings, with 4,000 views and valuable real-time analysis throughout.

Open and transparent conversations with Dialogue

Other
Other
APAC

Open and transparent conversations with Dialogue

Open and transparent conversations with Dialogue

Open Government Partnership New Zealand uses Dialogue to gather public comment on National Action Plans, running nine challenges with nearly 500 submissions.

Mapping the future of minerals planning

Local
Infrastructure/Utilities
Spatial Planning & Land Management
England

Mapping the future of minerals planning

Mapping the future of minerals planning

When Westmorland and Furness Council needed to gather and assess site submissions across a vast and complex district, they turned to Citizen Space Geospatial to collect structured spatial data, publish results transparently and build a solid evidence base for their new Local Plan.

How Sutton Council is bringing spatial planning processes into the digital age

Local
Transport
Transport
Spatial Planning & Land Management
Consultation
England

How Sutton Council is bringing spatial planning processes into the digital age

How Sutton Council is bringing spatial planning processes into the digital age

The bigger picture The London Borough of Sutton is a local authority that is at the forefront of next-generation engagement with its constituents. The council regularly runs a wide range of...

Collecting diverse staff feedback across dispersed locations

Local
Other
Other
Scotland

Collecting diverse staff feedback across dispersed locations

Collecting diverse staff feedback across dispersed locations

The Highland Council used Dialogue to gather staff input on efficiency and commercialization, reaching remote workers across one of Europe's geographically-largest local authorities.

One place, one standard with Belfast City Council

Local
No items found.
Consultation
Feedback Survey
NI

One place, one standard with Belfast City Council

One place, one standard with Belfast City Council

Find out how Belfast City Council used Citizen Space to centralise and standardise their public consultation process, making it easier for citizens to find, access and respond to consultations across all departments.

Gathering evidence for a ministerial review

Regulatory Body
Other
Call for Evidence
APAC

Gathering evidence for a ministerial review

Gathering evidence for a ministerial review

Austrade used Citizen Space to gather feedback on their export financial assistance scheme for small and medium enterprises, combining online consultation with face-to-face sessions across Australia to inform improvements to the programme.

From frustration to participation: how Melton Borough Council transformed their planning consultations

Local
Housing
Spatial Planning & Land Management
England

From frustration to participation: how Melton Borough Council transformed their planning consultations

From frustration to participation: how Melton Borough Council transformed their planning consultations

Find out how Melton Borough Council replaced a frustrating legacy system with Citizen Space, boosting public participation in planning consultations and saving significant officer time in the process.

Constructive conversations with citizens and stakeholders

Central
Infrastructure/Utilities
Other
UK

Constructive conversations with citizens and stakeholders

Constructive conversations with citizens and stakeholders

Defra used Dialogue as part of their digital engagement overhaul to facilitate constructive discussion with stakeholders on complex issues like water abstraction reform.

Making a Local Plan accessible to everyone

Local
Other
Spatial Planning & Land Management
Consultation
England

Making a Local Plan accessible to everyone

Making a Local Plan accessible to everyone

A different sort of Local Plan Local Plan consultations have a bad reputation. Too long, too confusing, full of jargon, inaccessible…the list goes on. Certainly there are plenty of Local Plan...

Increasing legitimacy: 10x the response rate in half the time

Local
Other
Consultation
APAC

Increasing legitimacy: 10x the response rate in half the time

Increasing legitimacy: 10x the response rate in half the time

In the city of Hamilton, the council want to ensure that citizens are involved in the public hearing process for the creation of their 10 year plan. Previously, the public could submit their views on the plans on paper, which would then be collated and distributed amongst councillors for review.

Engaging the community at a time of unrest

Local
Other
Budget
North America

Engaging the community at a time of unrest

Engaging the community at a time of unrest

City of Wichita used Budget Simulator during the pandemic and George Floyd protests, seeing response rates double to 3,165 with dramatic shifts in priorities, particularly around police funding.

Community engagement on highways in Reading, UK

Transport
Transport

Community engagement on highways in Reading, UK

Community engagement on highways in Reading, UK

Reading Borough Council (UK) has ambitious plans to modernise its travel and transport infrastructure across the entire borough.That's the vision set out in Reading's Transport Strategy 2036 – a comprehensive new plan, first drafted in 2019 and being put into action over the course of some 15 years. That vision – indeed, the entire Transport Strategy – was shaped in close collaboration with the residents of Reading. The Council ran a wide-reaching community engagement plan – including in-person events, drop-in sessions, school workshops and an online consultation – to get initial input from more than 3,500 people across the region.

How SEPA delivers consistent, accessible engagement

Regulatory Body
Environment
Permits & Licensing
Consultation
Scotland

How SEPA delivers consistent, accessible engagement

How SEPA delivers consistent, accessible engagement

As the nation's environmental regulator, they needed to consult on an extraordinarily diverse range of issues: highly technical radioactive substances authorisations, complex river basin management plans affecting entire regions, controversial marine fish farm regulations balancing economic and conservation interests, and flood risk management plans directly affecting thousands of households.

Involving citizens in ongoing decision-making

Local
Housing
Education
Consultation
England

Involving citizens in ongoing decision-making

Involving citizens in ongoing decision-making

Involving citizens The London Borough of Southwark is keen to get its residents involved in ongoing decision-making as much as possible. They invest a lot of time and resource to consulting in...

Balancing diverse transport needs with Citizen Space

Local
Other
Spatial Planning & Land Management
Transport
Consultation
Feedback Survey
England

Balancing diverse transport needs with Citizen Space

Balancing diverse transport needs with Citizen Space

Commuting from leafy suburbia Buckinghamshire, a county notable for its open countryside and natural features, is home to three of the 10 most expensive towns in Britain. Most of South Bucks is...

Building a habit & expectation of resident feedback with Citizen Space

Local
Other
Consultation
Feedback Survey
England

Building a habit & expectation of resident feedback with Citizen Space

Building a habit & expectation of resident feedback with Citizen Space

The London Borough of Havering is a large suburban area on the eastern edge of Greater London. The local authority has to serve a sizeable and diverse populace, with the Borough being home to more than quarter of a million people.Ongoing community engagement and consultation is a vital part of Havering's work, helping the council to understand residents' priorities and preferences.

How a custom-built activity type transformed SEPA’s permit process

Central
Environment
Infrastructure/Utilities
Permits & Licensing
Scotland

How a custom-built activity type transformed SEPA’s permit process

How a custom-built activity type transformed SEPA’s permit process

SEPA's permit consultation process was manual, time-consuming and error-prone. Delib worked with their team to build a smarter workflow in Citizen Space, cutting the time to publish a permit consultation down to around ten minutes

Transport priorities consultation: more citizens involved

Local
Other
Transport
Other
Transport
England

Transport priorities consultation: more citizens involved

Transport priorities consultation: more citizens involved

Bristol City Council used a Transport Priorities Simulator to gather public views on transport improvements including trams and underground systems, encouraging more participation than traditional methods.

Managing Environmental Regulation at Scale

Regulatory Body
Environment
Permits & Licensing
Climate
UK

Managing Environmental Regulation at Scale

Managing Environmental Regulation at Scale

The UK's Environment Agency (EA) is a large non-departmental public body (NDPB) with responsibility for protecting and enhancing England's natural environment. With more than 11,000 staff and care of some 13 million hectares of land, it is a substantial and complex operation.

Streamlining complex environmental regulation

Regulatory Body
Environment
Climate
Consultation

Streamlining complex environmental regulation

Streamlining complex environmental regulation

The Scottish Environment Protection Agency (SEPA) is Scotland's environmental regulator, responsible for protecting and improving the country's natural environment. The agency regulates thousands of industrial activities, from fish farms and power stations to egg production facilities and chemical plants.

Building trust through community engagement with Police Scotland

Central
Blue Light Services
Policing & Crime
Feedback Survey
Consultation
Call for Evidence
Scotland

Building trust through community engagement with Police Scotland

Building trust through community engagement with Police Scotland

Listening and learning Police Scotland is the national police force for all of Scotland. It’s a huge, sprawling organisation with nearly 25,000 staff, including over 17,000 full-time police...

How a public inquiry gave New Zealand's earthquake victims a voice

Federal/State
Other
Call for Evidence
Climate
APAC

How a public inquiry gave New Zealand's earthquake victims a voice

How a public inquiry gave New Zealand's earthquake victims a voice

Find out how New Zealand's public inquiry into the Earthquake Commission used Citizen Space to gather nearly a thousand submissions from affected citizens and produce landmark recommendations for disaster recovery.

Putting Somerset's trees on the map

Local
Forestry
Environment
Spatial Planning & Land Management
Climate
Scotland

Putting Somerset's trees on the map

Putting Somerset's trees on the map

Somerset has committed to planting 240 hectares of new trees every year until 2033. Find out how Citizen Space Geospatial is helping them measure every single one.

Everything in one place with Citizen Space

Regulatory Body
Environment
Permits & Licensing
UK

Everything in one place with Citizen Space

Everything in one place with Citizen Space

Scalable consultation activity With around 70 consultations open at any given time, the Environment Agency has a huge online consultation presence. For a single organisation, the scope of the...

Complex transport decisions with Simulator

Local
Transport
Transport
Scotland

Complex transport decisions with Simulator

Complex transport decisions with Simulator

Glasgow City Council used Simulator for their 10-year transport plan consultation, helping residents understand complex transport trade-offs needed to reach carbon-neutral by 2030.

Public input on national climate strategies with Citizen Space

Regulatory Body
Environment
Consultation
Climate
APAC

Public input on national climate strategies with Citizen Space

Public input on national climate strategies with Citizen Space

He Pou a Rangi, the Climate Change Commission, uses Citizen Space to run national consultations on climate policy, emissions budgets and risk assessments, receiving over 15,000 submissions and maintaining ongoing public engagement as part of their mandate to advise government through to 2050 and beyond.

Widespread participation that informed budget decisions

Local
Other
Budget
Consultation
Wales

Widespread participation that informed budget decisions

Widespread participation that informed budget decisions

Powys County Council used Budget Simulator in English and Welsh to reach diverse demographics and gather robust, representative results that informed substantive budget decisions on £27m savings.

Valuable community input on budget process

Local
Housing
Other
North America

Valuable community input on budget process

Valuable community input on budget process

City of Austin used a Property Rates Simulator to engage 1,200 residents in budget development, with a Facebook video receiving 50,000+ views driving participation.

Visualising a safer, greener transport future in Braintree, Essex

Local
Environment
Infrastructure/Utilities
Transport
Transport
England

Visualising a safer, greener transport future in Braintree, Essex

Visualising a safer, greener transport future in Braintree, Essex

Transforming transport for Braintree. Like many regional authorities, Essex County Council is constantly looking at ways to help reduce its carbon footprint and encourage a more active lifestyle.

Turning 301 consultation responses into an adopted council strategy

Local
Other
Consultation
Feedback Survey
Scotland

Turning 301 consultation responses into an adopted council strategy

Turning 301 consultation responses into an adopted council strategy

Scottish Borders Council used Citizen Space to gather comprehensive feedback on their Draft Active Travel Strategy, incorporating community input into a final version that was formally adopted in October 2025.

UK Spending Challenge: generating 100,000+ savings ideas

Central
Other
Other
UK

UK Spending Challenge: generating 100,000+ savings ideas

UK Spending Challenge: generating 100,000+ savings ideas

HM Treasury used Dialogue for the UK government's Spending Challenge, gathering over 100,000 ideas from public sector workers and citizens on how to spend money more effectively and reduce waste.

Trying different democratic methods on Citizen Space

Local
Other
Other
England

Trying different democratic methods on Citizen Space

Trying different democratic methods on Citizen Space

Bristol City Council used Citizen Space to host their citizens' panel of nearly 1,400 Bristolians contributing views four times a year, plus a 60-person citizens' assembly that met over four weekends to discuss Covid-19 recovery, managing both forms of participatory democracy through one central hub.

Transforming regulatory consultation: how the Gambling Commission built trust through consistent, accessible engagement

Regulatory Body
Regulatory Bodies
Consultation
UK

Transforming regulatory consultation: how the Gambling Commission built trust through consistent, accessible engagement

Transforming regulatory consultation: how the Gambling Commission built trust through consistent, accessible engagement

The Gambling Commission oversees and licenses all gambling operations in the UK, regulating thousands of premises and remote operators with a commitment to fairness, objectivity, and accountability.

Strategic budgeting for a growing population with Simulator

Local
Infrastructure/Utilities
Budget
APAC

Strategic budgeting for a growing population with Simulator

Strategic budgeting for a growing population with Simulator

Mitchell Shire in Victoria, Australia used Budget Simulator to gather 200+ responses on Capital Works budget priorities for their rapidly growing population of 55,000.

Collecting evidence for Scrutiny Committees with Dialogue

Central
Environment
Other
Wales

Collecting evidence for Scrutiny Committees with Dialogue

Collecting evidence for Scrutiny Committees with Dialogue

The National Assembly for Wales used Dialogue to gather public evidence on the future of agriculture and rural development in Wales following the EU referendum.

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