Everything in one place with Citizen Space
The challenge
With around 70 consultations open at any given time, the Environment Agency has a huge online consultation presence.
For a single organisation, the scope of the activity upon which they need to consult is huge: whether it’s environmental permits for business premises, specific localised flood management plans for at-risk communities, or enormous, country-wide undertakings like River Basin Planning for the whole of the UK, there’s always a lot going on.
They needed a platform which would allow them to consolidate all this activity in one place. Citizen Space was the right option: all of their consultations were gathered together in the CitizenHub, meaning that respondents could easily search for consultations by keyword, open/closed status, and more.
The approach
It was also ideal from an administrative perspective: Citizen Space allows multiple admin users for each account, meaning that different departments can all access the platform individually.
The EA use Citizen Space in different ways, too. With its simple set-up and features which make it easy to embed pictures, videos, PDFs and documents all on the same page, it makes an ideal platform for sharing information on projects that aren’t being consulted on but are still in the public interest. They do this for pre-consultation information, to ensure the public are well-informed before they respond, as well as using it as a feedback tool to provide detailed updates and timelines on projects they have previously consulted on.
The results
The EA use Citizen Space in different ways. With its simple set-up and features which make it easy to embed pictures, videos, PDFs and documents all on the same page, it makes an ideal platform for sharing information on projects that aren't being consulted on but are still in the public interest.
They do this for pre-consultation information, to ensure the public are well-informed before they respond, as well as using it as a feedback tool to provide detailed updates and timelines on projects they have previously consulted on.
Delib is a govtech leader specialising in consultation and engagement, trusted by over 600 government organisations worldwide, including major planning projects. Since 2004, we've been building secure, accessible digital platforms to make participation simpler, fairer, and more inclusive. Our flagship product, Citizen Space, was built in collaboration with the UK government and has supported more than 11 million responses across over 110,000 democratic activities.