Privacy Notice
At Delib, we take your privacy seriously and we are committed to protecting your personal information. We ask that you read this Privacy Notice carefully as it will help you to understand what personal information we collect and process.
Who we are
Delib is made up of different legal entities, so when we say "we", "us", "our" or "Group" in this Notice, we are referring to the relevant company in the Group responsible for processing your personal information. Our Group companies are:
Delib Limited, Co. #05158056, Registered at Orchard Street Business Centre, 13-14 Orchard Street, Bristol, BS1 5EH Delib Australia Pty Ltd, ABN 98 156 313 174
Delib is the data controller of any personal information you enter onto this website. We are responsible for ensuring that the personal information you submit when interacting with us is collected, processed, secured and retained in accordance with applicable data protection laws.
Scope: who this Privacy Notice applies to
This Privacy Notice applies to all website users, in all countries throughout our global operation.
This Privacy Notice does not apply to personal information we process on behalf of our customers. In those circumstances, the relevant customer will be acting as the data controller and Delib is their data processor. Please refer to the relevant party's privacy terms to see how your personal information is accessed, used and shared.
Processing purposes, data collected, and lawful basis
The table below sets out what data we collect on this website, what it is used for, and the lawful basis for processing.
Activity / Purpose
Data Collected
Lawful Basis
Requesting a demonstration
Name, email, company name
Contract: processing is necessary to take steps at the request of the individual before entering into a contract
Downloading content (handbook, guide)
Name, email, company name
Legitimate Interests: the processing is necessary for our legitimate interest in promoting our business and knowing who has downloaded our literature
Subscribing to marketing emails
Name, email
Consent: for the specific purpose of receiving marketing emails
Website analytics
IP address, browser type, pages visited, time on site, approximate location
Legitimate Interests: to understand how our website is used and to improve our services
Watch gated video content
Name, email, company name
Consent: you have chosen to provide your email address in order to access the video
Data sharing and transfers
The table below sets out who the data we collect is shared with.
Activity / Purpose
Data Collected
Requesting a demonstration
Data automatically entered into HubSpot, where it can be processed by the sales team
Downloading content (e.g. video, handbook, guide)
Data passed to the sales, marketing, or customer success team to service your request
Subscribing to marketing emails
Name and email passed to the marketing team to add to the marketing email list
Website analytics
Data processed by Google Analytics. Google may process this data outside the UK. See Google's privacy policy for details
Watching gated video content
Email address passed to the marketing team. Video content is hosted by Vimeo
Retention
How long we keep your data after you have provided it:
Demonstration requests, downloading content and video content requests: if you or your organisation does not become a customer, your details will be held for a maximum of 5 years and once your information is no longer needed for a lawful purpose, it will be de-identified or destroyed. If deletion is requested sooner, then the information will be de-identified or destroyed at that point. If you or your organisation becomes a customer, your details will be held as a customer contact and retained in line with the customer retention period.
Marketing data: retained for as long as you remain subscribed to our list, plus 24 months after unsubscribing to ensure suppression.
Information we collect through use of our website
We collect information on this site to assess how our website is used, including through Google Analytics. This includes data such as: internet protocol (IP) address (which is used to connect your computer to the internet), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
We may use this information to assess if our marketing is effective, to calculate the percentage of users accessing a particular page or specific website feature, and to analyse how we can improve our website functionality, products and services, customer relationships and website experience. This helps us to develop our business and inform our marketing strategy.
You can find our cookies information here.
This Privacy Notice does not apply to any links to and from other third party websites.
How we keep your information secure
We have put in place and maintain technical and organisational security measures to protect your information from unauthorised access, damage, disclosure or loss.
You acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any information that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact our Data Protection Officer (below).
Data subject rights: your legal rights in relation to your information
Where processing takes place in the UK, EU or EEA, or if you are a resident of the UK, EU or EEA, under GDPR and your local data protection laws, you have the right to request:
- whether we are the controller of your information, and if we are, what that information is, how it is processed, why we're holding it, who we share it with and how long we keep it for
- a copy of any information we hold about you
- that any inaccurate or out of date information is corrected
- that information about you is provided to you in a machine-readable format
You can also:
- raise an objection about how your information is processed
- request that your information is erased
- ask that the processing of your information is restricted
- object to any decisions that have affected you significantly, where you consider such decisions to have been made based on automated decision making and profiling without any meaningful human input
If you have given us your consent for the processing of your personal information, you can withdraw that consent at any time, including for direct marketing.
Before responding to a request, we may ask for information necessary and proportionate to verify that the request comes from the individual to whom the information relates, or an authorised representative. Any personal information collected for verification will be used only for that purpose. Once we have verified your identity, we will respond within one calendar month of receipt of your request.
You have the right to complain
If you wish to complain about our processing of your personal information, please contact our Data Protection Officer in the first instance (see below). If you remain dissatisfied, you have the right to lodge a complaint with the relevant supervisory authority in your country.
Contact our Data Protection Officer
Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protect your personal information and comply with our responsibilities for data protection.
You can contact our DPO to discuss how we hold and use your personal information, or to exercise your data protection rights.
Email: dpo@delib.net
Post: Data Protection Officer Delib Limited C/o Orchard Street Business Centre 13-14 Orchard Street Bristol, BS1 5EH United Kingdom
EU representative
We have appointed Prighter Group with its local partners as our privacy representative and point of contact for individuals in the European Union. Prighter provides an easy way to exercise your privacy-related rights, such as requests to access or erase personal data. To contact us via Prighter or to exercise your data subject rights, please visit: https://prighter.com/q/12905350279
This Privacy Notice was last updated in April 2026. We may change this Privacy Notice from time to time. The most recent version will always be found at this URL.