Solving Edinburgh’s consultation woes
Fixing the consultation process
At the City of Edinburgh Council, consultation was a tricky business. Methods were inconsistent and clunky, with message boards and indecipherable spreadsheets making up the consultation process.
They were, in their words, desperately unequipped and under-resourced. They needed a new approach.
Standardisation with Citizen Space
Edinburgh were looking to streamline their process and bring it all under one roof - Citizen Space’s. Thanks to its unique features, Citizen Space provided a way to standardise the consultation process, set preloaded questions for use across multiple consultations, and receive structured exports of responses.
Future-proofing the City of Edinburgh Council’s consultation process
Since starting with Citizen Space, the efficiency of the council’s consultations have increased year on year. They report that using Citizen Space has both reduced and helped manage any potential risks like inaccurate publishing, and created a standard users implicitly follow.
“I cannot conceive how a local authority could deliver consultation or engagement…without a tool like Citizen Space...It does everything we need it to do – it solves so many problems.”
Delib is a govtech leader specialising in consultation and engagement, trusted by over 600 government organisations worldwide, including major planning projects. Since 2004, we've been building secure, accessible digital platforms to make participation simpler, fairer, and more inclusive. Our flagship product, Citizen Space, was built in collaboration with the UK government and has supported more than 11 million responses across over 110,000 democratic activities.