Citizen input on a major strategic planning process
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The challenge
In 2014, the City of Calgary undertook a major strategic planning process. The administration had set out a 100 year vision for the city and were now starting to draw up a detailed 'action plan' for 2015-18. This would constitute the highest level of corporate planning for the area, and would include – vitally – setting a budget.
Given the significance of the decisions under consideration, the Mayor, Naheed Nenshi, wanted to make sure everything possible was done to involve the public in the process. The public engagement team were tasked with finding a way to genuinely open up the question of budget planning to citizen participation.
Calgary placed a high value on making sure all information was digestible and easy to use. They were looking for an approach that would both educate the public about the difficult choices to be made and also allow people to give their feedback in a simple, accessible way.
The approach
Budget Simulator lets citizens try their hand at creating a balanced budget, allocating their own priorities based on actual spending choices.
Calgary used Budget Simulator as one part of a wide-reaching campaign to give people every opportunity to participate. They had a high profile launch, with the Mayor himself even completing the Simulator online. They also took to the streets with a consultation bus, visiting 20 different public engagement events and encouraging people to participate.
To accurately reflect the decisions facing the city, Calgary's Budget Simulator showed participants the impact of spending choices both on the overall city budget and also their own individual property tax rates.
The results
Over the intensive 17 day consultation period, thousands of people took part in the exercise. The team also received a lot of feedback from participants saying that Budget Simulator had given them a better insight into the budgeting process and the challenges of balancing service and costs.
Many people fed back that the Simulator had helped them appreciate how budget changes might affect their daily life and that the extra cost required to maintain service levels was not excessive. In the comments submitted along with participants' proposed budgets, many people stated they would happily pay a little more in order to maintain levels of service.
After the consultation period, a comprehensive report was presented to the Council. In fact, Calgary's final budget proposals almost exactly matched the results from Budget Simulator: the city opted for a tax increase of 5.2% - 0.05% less than the average Simulator response.
Now is your chance to share your ideas about the city budget and business plans with The City of Calgary and Council. What are your priorities? What should we be doing more/less of? Take a spin on the Budget Simulator and share your ideas!
Delib is a govtech leader specialising in consultation and engagement, trusted by over 600 government organisations worldwide, including major planning projects. Since 2004, we've been building secure, accessible digital platforms to make participation simpler, fairer, and more inclusive. Our flagship product, Citizen Space, was built in collaboration with the UK government and has supported more than 11 million responses across over 110,000 democratic activities.