Housing & estate management
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Housing associations, local authorities and estate managers use Delib’s govtech tool Citizen Space for more effective engagement with residents, tenants and stakeholders.
Citizen Space makes it easy to get structured feedback by streamlining processes, improving consultation engagement and ensuring regulatory compliance.
Improving public sector engagement with tenants & residents
Support inclusive engagement
Reach residents, tenants and stakeholders across languages, demographic divides and rural/urban areas.
Real-world contextualisation
Use visual aids such as diagrams and spatial mapping to provide real-world contextualisation to planning decisions.
Increase public participation
Provide a clear, accessible way for people to share their views on housing policies, estate changes, and community priorities.
Streamline planning processes
Manage housing surveys, policy updates and estate consultations in one centralised platform.
Centralised feedback management
Analyse and export qualitative and quantitative feedback from one, easy-to-manage location.
Better, consistent engagement
Embed engagement into all housing and estate management decision-making for better public outcomes and feedback.
The comments that we got back from residents show that those who participated got a real insight into the decision-making process that touches so many people's lives.
How Citizen Space transforms housing engagement
1. Makes it easy to remove barriers to participation
Design consultations in plain English with translations where needed, using images, maps, and easy-read versions to make complex housing issues understandable for everyone. Mobile optimisation comes as standard, so residents can respond anywhere, anytime without needing any technical expertise.
2. Helps you gather actionable insight
Structure questions that reveal what residents actually need, using the right question types for each decision. Focus on issues residents can genuinely influence so they know their voice matters and engagement feels worthwhile.
3. Reaches beyond the usual voices
Share links or QR codes to open consultations through estate noticeboards, resident associations, housing officers, and community centres rather than relying solely on email to the already-engaged. Meet residents where they are, and hear from a more diverse group of respondents.
4. Reveals how different communities experience issues
Filter responses by estate, tenure type, or demographic to see how different groups experience the same issues. Identify which estates need tailored approaches rather than applying one-size-fits-all solutions.
5. Makes it simple to show feedback made a difference
Publish clear summaries showing how resident input shaped decisions and build trust with residents throughout the engagement process.
6. Supports ongoing relationships, not just one-off consultations
Move beyond minimum statutory consultation by making regular engagement part of how you work with residents. Use templates for satisfaction surveys, event registrations, quick polls, and ongoing feedback to build trust through consistent involvement, not just when you're legally required to ask.
See how Citizen Space improves tenant and housing engagement
Book a demo and we'll walk through your specific housing engagement needs - whether that's estate regeneration, tenant satisfaction, or development consultations.
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