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Exceptional service
comes standard

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Every single customer receives our best-in-class support as standard, because at Delib we believe great service shouldn't be an optional extra.

A Citizen Space subscription is more than just software, because when you join us you’ll have access to a team of experts committed to delivering an impact from day one.

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The Delib standard

Our customer success and support team brings deep public sector expertise to every interaction. When you partner with us, you're backed by:

30+ years' combined public sector experience

66% of all requests are resolved on the same day

33% first-contact resolution rate

Dedicated in-territory customer success team

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Regular check-ins and
strategic reviews

4x more customer attention

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Built-in excellence

  • Fast, fuss free onboarding

  • Unlimited support tickets

  • Access to regular training sessions

  • Regular, free community events for you to meet peers and exchange ideas

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We have been consistently impressed with Delib's consultancy services. Their team is always incredibly helpful, bringing creative ideas and providing unwavering support, even with our most complex projects and tight deadlines. Their friendly and approachable nature makes them a joy to work with. We highly recommend Delib for their exceptional consultancy hours and outstanding service.

Victoria Hill

Senior Consultation and Engagement Officer at Somerset Council

Specialist consultancy services

Whilst we’re confident you’ll be happy with the standard, sometimes you just need a little extra. So for those big projects, or small teams with limited resources we offer a range of specialist consultancy packages at competitive day rates.

Data API and custom integrations

  • Custom integration development for systems like Microsoft Power BI & Looker Studio

  • First Pass Analysis - AI enhanced workflow to speed up the analysis process

  • Tailor-made notifications and activity summaries

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Strategic consultancy

  • Expert quality assurance

  • Survey design and development

  • Specialised project support

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Content design

  • Interactive landing page creation

  • Design template development & deployment

  • Accessibility and UX optimisation

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Trusted by government
for over two decades

Our relationships speak volumes. On average, our central government customers have been with us for 10 years—a testament to our commitment to excellence, security, and results. While technology platforms come and go, Delib has remained a trusted partner in democratic engagement through multiple election cycles, legislative changes, and digital transformation.

The service received by Birmingham City Council from Delib has been outstanding and we would unreservedly recommend them.

Birmingham City Council

Our Customer Success Manager ensured we found a technical solution but, more importantly, that it was a simple user journey. We were offered the support we needed to ensure we delivered a first class offer to citizens

Liverpool City Region Combined Authority

I would like to thank and compliment the staff of Delib for their professionalism and the level of service they have provided during our first year using Citizen Space. It is always daunting when trying to change your work practices and they have assisted and guided us with great patience during this time. They are a pleasure to work with

Dun Laoghaire-Rathdown County Council

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Tailored solutions
for complex projects

Sometimes you've got a project that doesn't quite fit into a neat and tidy box. That's okay. We're flexible. For over two decades, we've been helping government organizations tackle their most unique consultation and engagement challenges—from nationwide policy initiatives to specialized community feedback programs.
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Our team of experts thrives on finding innovative solutions to unusual problems. Whether it's a custom integration, a specialized workflow, or an entirely new approach to citizen engagement, we're ready to say "yes" to what others deem impossible.

Connect with an expert