Service From Delib

Citizen Space is a flexible platform, and for organisations that need more than the core product, Delib offers a range of services and add-ons designed to extend what the platform can do. Whether you need help analysing high volumes of qualitative feedback, designing more accessible consultation pages, connecting Citizen Space to your existing systems, or getting expert guidance on consultation best practice, this guide covers what is available and how it works.

Backed by over 20 years of experience supporting government organisations, the Delib services team can help with everything from initial consultation design through to analysis, reporting and ongoing capability building.

What's inside:

• First Pass Analysis, Delib's AI-powered tool for automated sentiment scoring, keyword identification, response summaries and objectionable content flagging
• Speech-to-text functionality for more accessible participation, with full offline processing for respondent privacy
• Content and homepage design, covering WCAG 2.2 compliant, branded landing pages built to improve discoverability and participation rates
• Data integrations and API access, including pre-built Power BI and Looker Studio dashboards, Microsoft 365 connectivity and custom integration support
• Media Ingest Service for processing offline submissions such as PDFs and Word documents into structured, analysable consultation data
• Bespoke email summaries and notifications for teams and leadership
• Custom activity type builds for specialist workflows, regulatory processes and licensing requirements
• Strategic consultancy on consultation design, compliance, high-profile project support and best practice training
• Learning and training options including a 1,000-article knowledge base, on-demand video library and live sessions for groups of up to 10

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