Our customers: federal government in Australia

For many Australian federal government agencies, Delib tools are the go-to choice to take consultation activity online. Our digital platforms are trusted to run the end-to-end process – from survey design to response analysis, publishing and feeding back.

Organisations like these use Delib tools because they're the most robust, user-friendly, and cost-effective way to run digital consultation and involvement activity.

Major public consultations

Draft Charter of Aged Care Rights: hearing from multiple stakeholders

When the Australian Government Department of Health drafted a charter outlining the rights of aged care consumers, they wanted to make sure all parties affected had opportunity to give input. They were keen to hear from care recipients, families and carers and from service providers, consumer organisations and advocacy groups. So they opened up a wide-reaching consultation, using Citizen Space to let people respond online.

"Having a shared understanding between people receiving care and aged care providers helps everyone to work together to achieve safe, high-quality aged care…It is vital aged care consumers have an opportunity to provide input."

Minister for Senior Australians and Aged Care

Other major public consultations where our tools have been used include:

  • Review of 2021 Census Topics, Australian Bureau of Statistics
  • Digital Economy Strategy, Australian Government Department of Industry, Innovation and Science
  • Housing, homelessness and mental health, National Mental Health Commission
  • 2018-19 Pre-Budget Submissions, Australian Government Department of The Treasury
  • Australia State of the Environment report, Australian Government Department of the Environment
  • Pregnancy Care Guidelines Review, Australian Government Department of Health and Ageing

See more on the Citizen Space Aggregator

Internal/staff engagement

Australian Federal Department of Industry, Innovation and Science: ways of working

The Australian Federal Department of Industry, Innovation and Science used Citizen Space to run a series of internal ‘ways of working’ surveys. As part of a major office refit, the consultation helped to identify how different individuals liked to work across different divisions in the organisation. Using Citizen Space’s survey cloning feature, the department was able to create the survey and clone it for each additional division.

The consultation results shaped the way the offices were ultimately fitted out. The team responsible for the renovation was able to move a whole floor or division out, consult, see people's preferences before taking that feedback into account and moving everyone back in. Depending on the staff preferences identified through the survey, each office was fitted with different desks and layout.

"Getting the Citizen Space consultation hub up and running and educating people in a more online space has been the best project I've worked on at the department. Showing them the benefits of consulting digitally and educating our staff on the benefits of a digital-first focus has been exciting."

Digital Online Communications Officer, The Australian Federal Department of Industry, Innovation and Science

Technical/regulatory review

Civil Aviation Safety Authority: fatigue review

The Australian Civil Aviation Safety Authority (CASA) asked the aviation community to comment on recommendations made by a team of leading international specialists after they conducted an independent review of fatigue rules for operators and pilots. The consultation asked respondents to raise any implementation issues and provide feedback on the highest priorities for action to help CASA develop their response to the review.

A wide range of stakeholders took part, including unions and industry representative organisations, air operators and a number of individuals. Feedback was generally supportive of the review recommendations including the need to modernise Australia’s fatigue rules and CASA ultimately decided to adopt 21 of the 24 review recommendations.

"Both the expert review of the new fatigue rules and industry consultation has supported the need to modernise Australia’s fatigue requirements. The review and consultation identified areas where improvements could be made to both the fatigue requirements and their introduction. CASA is taking more than 50 actions to address key issues."

CEO, CASA

Other technical/regulatory review exercises conducted using our tools include:

  • The remake of Statistics Determination 1983, Australian Bureau of Statistics
  • Expanding the scope of the mandatory safety standard for self-balancing scooters, Australian Competition and Consumer Commission
  • Proposed changes to the recommended use of pertussis vaccines in pregnant women, Australian Government Department of Health and Ageing
  • Remaking Offshore Environment Regulations, Australian Government Department of Industry, Innovation and Science
  • Review of Australian Charities and Not-for-profits Commission (ACNC) legislation, Australian Government Department of The Treasury
  • Independent review of the 'water trigger' legislation, Australian Government Department of the Environment

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