Pocket Engagement Guide
A practical guide to choosing the right digital engagement approach for your project, with a diagnostic flowchart and guidance on how Delib's tools support each stage of the engagement process.
Effective public engagement is not one-size-fits-all. The right approach depends on the complexity of the problem, the relationships you have with stakeholders, the time available, and how much influence the public can genuinely have on the outcome. This guide helps you work through those questions and identify which engagement method, and which Delib tools, are the right fit.
Structured around the Australian Public Service's four engagement approaches, it covers the full spectrum from sharing information through to genuine collaboration, and explains how Project Pages, Citizen Space, Simulator and Dialogue support each stage. It also includes a worked example of a layered engagement strategy in practice.
What's inside:
- A diagnostic flowchart to help you identify the most appropriate engagement approach based on your project's characteristics
- An overview of the four engagement approaches: share, consult, deliberate and collaborate, including when each is appropriate and what it involves
- Guidance on the limitations of traditional offline methods and how digital tools address them
- Detail on how each Delib tool maps to the engagement pipeline: Project Pages for sharing information, Citizen Space for consultation, Simulator for deliberation, and Dialogue for collaboration and consensus building
- A worked example of a layered engagement strategy, using a climate change policy overhaul as a step-by-step case study
About Delib
For over a decade, our platforms have been trusted by over 600 government customers to run over 75,000 engagement activities and have collected over 9,000,000 responses from citizens.
We created these easy-to-use templates with input from real customers to make work easier for planning and policy professionals just like you.
