Citizen Space is easy to buy

First, see it in action with a guided demo. Then ask any questions you've got and build up a good understanding of the platform. Then decide if it's the right choice for you. That's it.

  • Simple subscription pricing keeps costs predictable
  • Talk to a friendly team who work with government every day
  • No high pressure selling – decide at your own pace
  • 1800 97 67 61 Australia
  • 0800 437 206 New Zealand
  • 0845 638 1848 UK
  • Worldwide: +44 1173 812 989

Citizen Space Key Facts


Information security
  • Operations certified to international standard for information security, ISO 27001:2013. (View our certificates for Delib Ltd and Delib Australia Pty Ltd.)
  • We have been handling sensitive data since 2004, and are registered for Data Protection with the UK Information Commissioner's Office.
  • All staff are background checked. We operate a robust information security policy, available on request.
  • Citizen Space tested as 'fit for purpose' by CHECK-approved third-party security vendor.
Privacy compliance
  • Privacy Policy page lets you clearly inform respondents how their data will be handled.
  • No intrusive cookies. Cookies page in the platform clearly explains cookie use to respondents.
  • Encryption as standard.
Data ownership and storage
  • You own all response data collected through your Citizen Space. We act as data processor. A data journey is available on request.
  • All data stored in-territory. Hosting currently available using secure datacenters in Australia, Canada, New Zealand, UK, USA and EU.
Hosting

Included

  • Hosting fully managed by us. 99.95% uptime guarantee; 24/7/365 monitoring.
  • All backups and maintenance taken care of by us.
  • Choose a citizenspace.com domain name, or provide your own domain name.

Optional Extras

  • Option to host in alternative territories, subject to availability. Hosting in your territory may require an extra fee depending on local market conditions. Contact us for a chat so we can look into it for you.
  • Enhanced hosting for situations where very high response rates are expected, for example when consulting a large population on a contentious issue.
Browser support Supports all standards-compliant web browsers including Firefox, Chrome, Safari, and Internet Explorer version 11 or later. No plugins or additional software required for public or admin users.
Accessibility
  • Tested for W3C WAI WCAG 2.0 Level AA
  • Tested for screen reader users and keyboard access. Compliant with colour contrast requirements.
  • Accessibility page in the platform provides clear accessibility statement.
Pricing model Simple subscription pricing. We always make clear what's included and what's an optional extra.
Payment
  • Invoice billing.
  • Range of payment methods accepted, including BACS, IBAN or cheque.
Setup time
  • The platform typically takes 7-10 working days to deploy from agreement of contract.
  • Deployment can be expedited – contact us if your need is urgent.
References Available on request
Support
  • A dedicated account manager will support you throughout the course of your subscription.
  • Online knowledge base of product guides/articles for easy reference.
  • Support email staffed by the Delib team of product developers and account managers for thorough responses to any questions.
Training
  • If you are in Australia, New Zealand or Europe, we can deliver on-site training.
  • Short of time? We can lend a hand to help you launch your consultation faster.

Need a question answered? Simply get in touch.


When deciding which online consultation system to choose, Delib told us everything we needed to know about the system and how it could meet our needs. There was no hard sell or pressure.

Sue Buxton, Consultation and Engagement Manager, East Sussex County Council, UK

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