Dialogue is easy to buy

  • Straightforward pricing with no hidden fees

    Simple subscription pricing. We always make clear what's included and what's an optional extra.

  • Free demo to guide you through the product

    One of our consultants will take time to understand your needs, then walk you through the product to explain how it can work for you.

  • No high pressure selling

    We'll answer all your questions, and offer any advice we can on your project. Then we'll leave you in peace to make a decision.

  • Dedicated account management

    An account manager will provide proactive support for your project from start to finish.

Screenshot of Dialogue
  • 1800 97 67 61 Australia
  • 0800 437 206 New Zealand
  • 0845 638 1848 UK
  • Worldwide: +44 1173 812 989

We were initially anxious about how online discussion would work for us. We needn't have been! The tool was really easy to set-up and manage and the team at Delib were extremely helpful and supportive.

Anne Tansley Thomas, Senior Consultation & Involvement Officer, Norfolk County Council, UK
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Dialogue Key Facts

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Pricing model Simple subscription pricing. We always make clear what's included and what's an optional extra.

Dialogue meets W3C WAI WCAG 1.0 & 2.0 Level AA accessibility guidelines.

Browser support Supports all standards-compliant web browsers including Firefox, Chrome, Safari, and Internet Explorer version 11 or later. No plugins or additional software required for public or admin users.

The platform only sets essential non-intrusive cookies. Cookies page in the platform clearly explains cookie use to participants.



  • Hosting fully managed by us, with a 99.95% uptime guarantee and 24/7/365 monitoring.
  • All backups and maintenance are taken care of by us.
  • Choose a dialogue-app.com domain name, or provide your own domain name.
  • Hosting currently available using secure datacenters in Australia, Canada, New Zealand, UK, USA and EU.

Optional Extras

  • Option to host in alternative territories, subject to availability. Hosting in your territory may require an extra fee depending on local market conditions. Contact us for a chat so we can look into it for you.
  • Enhanced hosting for situations where very high response rates are expected, for example when consulting a large population on a contentious issue.
Data and security
  • You own all the response data collected through your Dialogue. We act as the data processor, and a clear data journey is available on request.
  • We have been handling sensitive data since 2004, and are registered for Data Protection with the UK Information Commissioner's Office.
  • ISO 27001. Our operations are certified to the international standard for information security, ISO 27001:2013. View our certificates for Delib Limited and Delib Australia Pty Ltd.
  • All our staff are background checked, and we operate a robust information security policy, available on request.
  • Privacy Policy page in the platform enables you to clearly inform participants how their data will be handled.
  • SSL encryption for sensitive data.
Configure your Dialogue
  • Unlimited challenges.
  • Provide contextual information on each challenge.
  • Embed video, images and maps to create a more engaging user experience.
  • 'About the Dialogue' page gives extra space to provide background detail for participants.
  • Challenges can be public, hidden or restricted to users with specific email addresses.
  • Open and close challenges and change participation settings at any time: you can run multi-phase challenges by disabling idea submission and moving to a rate and comment phase.
Theming and branding
  • Change organisational logo, background images and colours.
User registration
  • Simple registration sign up for new users.
  • Ability for users to edit their profile and reset passwords.
  • Understand who's taking part by collecting (optional) demographic information when people register.
  • Demographic questions can be customised to meet your needs - range of question types available.
Managing challenges
  • Simple two-click challenge creation.
  • Secure online admin dashboard gives easy access at any time to headline statistics and responses.
  • Attractive summary report presents all ideas, comments and other details in an easy-to-read, editable format.
  • Export all challenge data at any time (.xlsx format for Excel and similar spreadsheet software).
  • Unlimited admin users. Add or remove admin users at any time.
  • Choose pre- or post-moderation of ideas and comments, this can be changed at any time.
  • Moderate ideas and comments across all challenges at once, or one challenge at a time.
  • At-a-glance metrics on the challenge dashboard help to guide and track key moderator tasks.
  • Participants can report inappropriate ideas and comments to moderators.
  • Unlimited number of moderators.
  • Remove users who infringe the moderation policy or other terms.
Search and filter ideas
  • Browse by highest-rated ideas, ideas with most comments and the latest ideas.
  • Admin users can group ideas into topics by theme.
Social sharing
  • Sharing widgets enable participants to share ideas on Facebook, Twitter and/or LinkedIn, depending on your requirements.
Support and account management


  • A dedicated account manager will support you in setting up your Dialogue and throughout the course of your subscription.
  • Online knowledge base of support articles for easy reference.
  • Email support provided by the Delib team of product developers and account managers.

Optional Extras

  • If you are in Australia, New Zealand or Europe/UK, we can deliver on-site training.
  • Invoice billing.
  • Range of payment methods accepted, including BACS, IBAN or cheque.
Deployment time
  • The platform typically takes 7-10 working days to deploy from agreement of contract.
  • Deployment can be expedited - contact us if your need is urgent.

Need a question answered? Simply get in touch.

Delib really understand their stuff and are always improving their products... they are especially useful in advising and giving lots of practical tips of how to get new initiatives working well.

Sarah Mcmahon, Manager Consultation, Bristol City Council, UK

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We’re happy to help out. We'll answer all your questions. We won't share your contact details.

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