Our customers: transport plans and decisions

Transport is a hot topic at the moment. Economic, environmental and social concerns all need to be weighed carefully. So it's vital to engage with the public and stakeholders, to hear their input and build trust. Dozens of organisations, from local authorities to national bodies, are using Delib tools to consult on their transport plans online.

Organisations like these choose Delib platforms because they're the most user-friendly, attractive and trustworthy digital tools for transport consultation.

Gauging priorities

Bristol City Council, UK: transport priorities Simulator

Bristol City Council were drafting their transport strategy, setting out the vision for transport in the city up to 2036. They wanted people to understand, deliberate on and give feedback about the complicated choices at stake. They used a Priority Simulator to let residents try their hand at making the tough decisions for themselves.

Participants could adjust sliders to make different aspects of the strategy more or less important. As they did so, they saw the consequences of the necessary trade-offs – helping them to learn about the plan at the same time as give their views on it.

"The plans we are working on are complex and I think it can be hard for the public to understand all the bureaucracy involved. But what we are trying to do is lay out our vision so people have that tangible idea of what we are doing."

Councillor for Eastville ward, Bristol City Council

Area plans

Aberdeen City Council, UK: Aberdeen Western Peripheral Route

The Aberdeen Western Peripheral Route (AWPR) is a major new road, intended to transform travel around and across Aberdeen. The Route is one of several significant transport schemes in development around the city. As part of their preparations, Aberdeen City Council ran a series of public consultations on the changes, looking at how people were accustomed to travelling around the city and how things might look different after the opening of the AWPR. The Council encouraged responses via online surveys run using Citizen Space, integrating maps and infographics to help participants visualise the proposed changes.

"The city is going through one of the biggest transformations in its infrastructure, with £560million spent on major projects… This information gleaned from the public consultation will be used to help shape transport policy for the city and we’d love to hear from everyone who uses roads in Aberdeen."

Transport and Regeneration spokesperson, Aberdeen City Council

Other examples of local transport plan consultations using our tools include:

  • Dublin City Centre Transport Study Consultation, Dublin City Council, Ireland
  • Stockport Town Centre Metroshuttle Consultation, Stockport Metropolitan Borough Council, UK
  • Draft Movement Plan, London Borough of Southwark, UK
  • Richmond Local Implementation Plan Consultation, London Borough of Richmond-upon-Thames, UK
  • Open Streets Edinburgh, Edinburgh City Council, UK
  • Underground Bus and Train project - Environmental impact statement, Queensland Government, Australia

See more on the Citizen Space Aggregator

Transport policy

Birmingham City Council, UK: 20 is plenty

Like many cities around the UK, Birmingham City Council were considering the introduction of 20mph speed limits on the city’s roads in a bid to improve safety and reduce the number of accidents. They recognised that these plans would affect 'anyone who lives, works, shops, visits or travels in the city', so wanted to be sure to get people's views on the proposals. Using Delib tools, they opened up an extensive online consultation, after which a pilot area was chosen and the scheme began rolling out across the city.

"By reducing speeds we can reduce the number of accidents on our road and save an estimated £5 million per year. We think 20 is Plenty, in the context of these proposals. However, I urge everyone to have their say during the period of public consultation on an issue that affects everyone in Birmingham."

Cabinet Member for Development, Jobs and Skills, Birmingham City Council

Other transport policy consultations using our tools include:

  • Emissions Reduction Fund, Australian Government Department of the Environment
  • Transportation Noise Action Plan, Scottish Government
  • Possible futures for car tax, Isle of Man Government
  • Overtaking ban on the M11 for Heavy Goods Vehicles above 7.5 tonnes, Highways England
  • Accessible Transport Strategy 2025, Government of Northern Ireland
  • Drone discussion paper - Review of RPAS operations (DP 1708OS), Civil Aviation Safety Authority, Australia

Infrastructure decisions

Transport for London: contactless payment

Transport for London (TfL) consult on a huge range of topics, from major infrastructure projects to minor adjustments in local transport schedules. They chose to use Citizen Space to consult online – because of its ability to make consultations more accessible and engaging to the public, and its ability to improve their internal processes of running and managing consultations. TfL now use Citizen Space for all their public consultations – including, for example, proposals for London buses to no longer accept cash payments. This generated the largest ever response to a TfL consultation, with over 37,000 submissions received.

"Citizen Space has transformed the way we are able to engage with our customers and stakeholders. It has allowed us to reach and listen to the views of more service users than ever before."

Head of Consultation, Transport for London

Other infrastructure decision consultations using our tools include:

  • Unblocking the Croydon Bottleneck, Network Rail, UK
  • Consultation on the use of narrow trenching in Scotland's roads, Scottish Government
  • Operating resilience of the UK's aviation infrastructure, Civil Aviation Authority, UK
  • Discussion paper - Voluntary fitment of ADS-B technology in VFR aircraft (DP 1701AS), Civil Aviation Safety Authority, Australia
  • Solutions to Operation Stack, Highways England
  • Isle of Man Ferry Services Survey, Isle of Man Government

People choose our platforms to save them time and money, and to boost their engagement.

Get a free demo to find out how you could do the same. We'll walk you through the software in action and answer all your questions.

Delib demos are done over the phone with screen sharing software.

We're happy to present to as many people as you can get on a conference call.

We'll answer your questions and offer any advice we can on your project.

There is, of course, no obligation to buy Delib tools after having a demo, and we won't share your contact details with anyone else.