Our customers: planning in Irish local authorities

Legislation dictates that Irish planning authorities must take whatever steps they consider necessary to consult the public before preparing, amending or revoking a local area plan. Including multiple stakeholders and citizens in this process and then sharing feedback can be a challenge. To improve their internal processes and to increase public engagement, local authorities in Ireland use Delib tools to manage and run their planning consultation online.

City councils

Dublin City Council: local area plans

Dublin City Council use Citizen Space as their digital hub for public consultation – including all their Local Area Plans. With dozens of consultations every year, they make extensive use of the online survey and analysis tools, making it easier both for them to manage their activity and for people to get involved and give their views.

"The implementation of the LAP will help safeguard the significant investment made in the area to date and ensure that the regeneration is brought to a successful conclusion. This period of consultation for the Local Area plan is an opportunity for all stakeholders in the area to have a say on the future of Ballymun."

Councillor for Ballymun, Dublin City Council

County councils

Dún Laoghaire-Rathdown County Council

Dún Laoghaire-Rathdown County Council wanted to improve their consultation activity, especially with a stronger online offering. They chose to adopt Citizen Space and the impact was immediate. Citizen Space gave them a consistent way of managing and publicising all their activity. They saw a huge increase in public participation, with thousands of people making online submissions. And the move helped improve their internal processes, expanding the staff's skill set and marking a shift to a more digitally-aware way of working.

"I would like to thank Delib for their professionalism and the level of service they have provided. It is always daunting when trying to change one's work practices and they have assisted and guided us with great patience during this time. They are a pleasure to work with."

Press Officer, Dún Laoghaire-Rathdown County Council

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