A digital democracy digest from Delib

Hello,

Welcome to our December digital democracy newsletter. This edition features some useful guidance from the Guardian. In light of the recent PCC elections, we've got a handful of articles about how police can engage with the public.

We've found an interesting webinar about how New York has made itself a 'social city' and account manager Karl has written an article about how our customers can request support.

I hope you enjoy this issue. Please get in touch if you've got any feedback, by email or via @DelibThinks.

Cheers,

Kate

Featured client The London Borough of Barnet

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Forward

News & Thinking

Delib sponsors BlueLightCamp 2013

We are very happy to once again be a sponsor for BlueLightCamp. The next instalment of this popular 'unconference' will take place in April 2013.

Read about BlueLightCamp

Data: let's make 'open' the default

aims to set up an Open Policy Network which will connect and support those working within this area. The OPN would bring experts together and leverage the power of the network to make change.

Read about the OPN

Public service co-production

All over the world, local governments are 'co-producing' council and other services with citizens. This collaboration creates a more efficient and effective service provision and improves customer experience.

Read about co-producing services

Welcome to the Cop Shop

The Cop Shop is a pop up police surgery in Bristol town centre, held in an unused retail unit. Now in its fourth year, the scheme provides an opportunity for citizens to speak face to face with police to discuss problems and get advice.

Learn more about the Cop Shop

Citizens want to engage with police

Speaking of citizen and police engagement, a recent Accenture survey of 1,300 people in six countries found that 92% of people want to help reduce crime. 75% of UK respondents want police to engage with them via social media, like Twitter and Facebook.

Go to the survey

Ideas & Guidance

How our customers can request support

We provide a robust online help desk and customer support system. This article by account manager Karl Orsborn outlines all the ways you can request help.

Read Karl's article

The Guardian live policy and engagement events

The Guardian have been running a series of useful live events around policymaking and citizen engagement. The next event, 'Digital by default: policy making' takes place on 7 December from 12 - 2pm. Follow this link for results from their previous 'How to consult with citizens' event.

Read about the next live event

Is Facebook really free?

Using Facebook to communicate your organisation's services and activities is a great idea, and it's free. Or is it? Matt Murray blogs about how Facebook's new 'Promote this Post' feature may put an end to the medium's usefulness for government engagement.

Read Matt's blog

Digital democracy: a guide for PCCs

Catherine Howe has written an excellent guide for the newly elected PCCs to use when engaging with the public via digital means. The guide is a good read for anyone involved with citizen engagement.

Read the guide

How to be a social city, like NYC

A recent HootSuite Enterprise webinar hosted by New York City's Chief Digital Officer, Rachel Haot shares how the city built and implemented its social media strategy. This article features the webinar to view and a Q&A with Rachel.

Go to HootSuite