Across Delib and our sister companies, we end up speaking to a wide range of people. And like any other business that needs to speak with a large range of people, we need to keep track of who we speak to using a CRM system.
We identified Zoho as being the right CRM system to meet our needs.
During my time here, it’s fair to say that I’ve used Zoho extensively. The system has a very impressive arsenal of functionality, and every time I use it I end up finding some new feature. I use it for a large portion of each day and I estimate that I’m only using around 15% of its full functionality.
However, no matter how extensive and accomplished a piece of software is, sometimes things go wrong…
Last week Delib and Rubber Republic came-a-cropper with Zoho and hit a brick wall. And when you’re trying to do something and you simply can’t do it, we all know how frustrating things can be.
However, on Thursday Zoho called us at Delib and helped us round our problem. They weren’t able to fix it then and there, but they were able to understand our needs and offer a workaround for the time being.
All software goes wrong sometimes, and the measure of a solution can sometimes be how well it is supported. Hopefully the way we approach our Citizen Space support helps us understand the needs of our clients and gives them the confidence that they can rely on us.
I wonder if anyone else uses Zoho and what their experience is with them? Is there something else that people out there use?