ACT’s Twitter Cabinet awesomeness

Travelling around Australia talking to people working in the engagement space has revealed some really interesting projects and initiatives underway – and importantly projects that are pretty substantive in their effect.

One of the most awesome projects I’ve come across is the ACT’s Twitter Cabinet -  flagged up by Steve OzLoop over a coffee earlier today in Canberra.

What makes  ACT’s Twitter Cabinet so awesome is the fact that it connects citizens directly to decision-makers in a super easy way – providing a direct channel through which citizens can easily feedback / share ideas  with ACT’s decision-makers at the *point of decision making*.  This for me is what real *digital democracy* is all about – connecting citizens with decision makers using the most appropriate technologies. (see the Twitter Cabinet in action below)

ACT Twitter Cabinet LIVE

Where the innovation in ACT’s Twitter Cabinet lies, isn’t in the technology or the process, but it’s the combining of new technology with old (existing processes) to make the democratic process more accessible.  All in all, it’s very inspiring and I hope governments from around the world learn from the impact such simple application of technology into existing democracy processes.

Thanks for the tip Steve + hats off to Katy Gallagher and all the ACT team for their great work ;-)
(live Twitter Cabinet conversation in action – screenshot below)
ACT twitter Cabinet page

 

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The worst commute in the world ;-)

I’ve been staying in Kirribilli in North Sydney whilst I’ve been in Sydney (thanks to the awesome AirBnB). Kirribilli is remarkable for a number of reasons – primarily for its amazing views over to the Sydney Opera House and the Harbour Bridge, and secondarily as it’s where the Prime Minister’s house (Kirribilli House) is located.

The worst thing about living in Kirribilli is the horrible commute to work – which involves the following . . .

1) Overcrowded wait on the Harbour platform
photo

2) A stressful 5 minute journey across the Harbour
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3) Terrible views of insignificant landmarks like the Sydney Opera House and Harbour Bridge
photo

. . . so there you go – a really torturous commute in comparison to my usual 20 minute sweaty sardine-like commute on the tube in London ;-)

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Some interesting Australian links

On my tour around Australia I’ve been sharing some of our experiences (or adventures as I like to call them) with people working in the Australian engagement space.

As a quick round-up, I thought I’d share the ones people have found most interesting one blog post:

Adventures in Digital democracy presentation

An overview of our experiences delivering the biggest government crowd-sourcing processes in the world, involving 750,000+ people.

Adventures in digital democracy

The Dialogue App

This is our super awesome, and super cheap web app for running community dialogues and crowd-sourcing processes.  Developed initially for use in the US by the White House.

See more here: www.Dialogue-App.com

Open for free use by community groups around the world via our #GlobalDialogueProject.

Watch our US Health IT Dialogue case study video here, giving a behind the scenes overview of how the Dialogue App can be used:

Citizen Space

Our all-in-one consultation platform.  Developed in collaboration with the UK government, and used by governments around the world.

More info here www.CitizenSpace.com

Awesome examples of government agencies using it here:

My2050

Our game-based consultation on Climate Change, made for the UK government to help both educate and get deliberative feedback from citizens on how best to reduce CO2 emissions through intelligent energy choices.

Have a play here: http://my2050.decc.gov.uk/

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5 ways to do better software demos

Software demos are often too long and they shouldn’t be. This great post from We Love Local Government hit a nerve. The post inspired us to set out some principles for how we demo.

Our goal is simply to make it easy for organisations to use the internet to connect people with decision making. We do this by providing awesome cost effective and easy to use apps.

When we demo our apps we want to reflect our principles: humanise stuff, be straightforward and make things easier to understand, be lean and efficient; always be helpful.

Our 5 point demo charter

  1. We establish what people need first. Sounds basic but this is easy to forget when we have a suite of shiny apps and we want to show off all of the features.
  2. Keep to an appropriate time. Our experience shows that an hour is right for most demos. Less than half an hour is not worthwhile and ‘too long’ is too long. However, if the client needs more then we are happy to give it.
  3. We want people to be able to summarize our apps to others. Those involved in the demo need to leave feeling confident in the product and have a clear idea of how it will work for them, not just for our current clients.
  4. We don’t want to show off all of the features at once. Although it may be interesting for the GIS expert in your team to learn that you can embed street view into a consultation record, if you’re talking solely to a procurement specialist this may not be so relevant. It’s another feature to use at a later date but not during the demo.
  5. Listen actively. A demo is a conversation, and a way of helping clients shape their requirements. Would an alternative app or bespoke project meet their needs more effectively?

“Just because we could, doesn’t mean we should”. We want to be the antidote to complicated ICT procurement and software demos are a big part of that.

For more info on our apps or to book a demo get in touch with Ben or Rowena on 0845 680 0575.

“Welcome to our demo”
Our demo team

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Thames Tunnel videos syndicated from our site

As I touched upon in my previous launch post we made the decision to host all of Thames Tunnel’s consultation materials on resources that allowed users to easily share, embed and generally syndicate them.  One of these systems is the well known (and pretty, popular alternative to YouTube) Vimeo.

Whilst navigating the popular Londonist site on a recent excursion to the city I was pleased to see that they had taken one of the excellent explanatory videos from the site and embedded it on the site.  I think this is a really great example of how the consultation can be explained quickly in one article using resources that were easily accessible.

Well done Londonist, and well done Vimeo.

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Delib and Thames Water go live with phase 2 of Thames Tunnel consultation site

Today at 00:01 the Delib team deployed an updated site for Thames Water’s latest phase of their Thames Tunnel project.  The update coincides with the launch of the second phase of the consultation which is running using our Quick Consult.

The site itself is built on the (much loved by us and others) Word Press platform and makes use of a number of excellent plug-ins to further enrich the presentation of the huge amount of information that is available on the project.  Other technologies and services used include Scribd, Vimeo, Google Maps and some rather impressive cross-browser compliant Javascript libraries.

Screenshot of a site detail page from the consultation website
The site now contains a separate section for each of the 25 proposed construction sites providing maps, documents and news.

A lot of hard work has gone into getting this site live from teams at London Tideway Tunnels and Thames Water alongside some inspiring technical work from my colleagues here at Delib.  We are very proud to be a part of the project and look forward to our app providing a platform for engaging the public gathering their opinions.

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#GlobalDialogueProject – free online dialogue software now available

After a wee bit of technical jiggery-pokery we’re pleased to announce that you can now sign-up for your own free *Dialogue App* – to help you run your community dialogue projects through.

This free version of the Dialogue App is all part of our #GlobalDialogueProject aimed at helping not-for-profits run community dialogues better online.  To get going with your dialogue, all you need to do is click the button below (or here) and our Dialogue App will automatically set-up an online dialogue for you.  It’s as simple as that!

And if you haven’t heard about the #GlobalDialogueProject, then check out the project poster below or click here for a bit of background.  And of course do spread the word to any friends / colleagues you think would be interested in taking part . . .

#GlobalDialogueProject Poster

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Chris Q’s Delib Australia mini-tour dates (November / December)

Excitingly, as part of the launch of Delib Australia I’m going to be doing a *mini tour of Australia* – saying hi to a few old friends and hopefully making some new friends too ;-)

I’m in the process of organising my diary for my tour, so if you think it would be useful to meet and chat, pop me a note and I’ll get something in the diary.  My rough dates are as follows:

  • Perth / WA: Thursday 17th to Friday 18th November
  • Sydney / NSW: Monday 21st November to Wednesday 23rd November
  • Brisbane / Queensland: Monday 28th to Tuesday 29th November
  • Sydney / NSW: Wednesday 30th November to Friday 2nd December
  • Canberra: Monday 5th December
  • Adelaide / SA: Tuesday 6th December
  • Melbourne / Victoria: Wednesday 7th to Friday 9th December

If you want to get in contact my contact info is: Chris@Delib.co.uk or @DelibThinks.  My colleague Ben is also helping organise my diary, who’s Ben.Fowkes@delib.co.uk.

From my last tour in June, there seemed to be two things core facets of our work that people working in the engagement space were interested in

  • Running online community dialogues: with thoughts about how the Dialogue App could be used to run these – especially in the context of dialogues around strategic plans.  We put together a top tips document here.
  • Setting up *online consultation infrastructure*: looking at how government organisations could run their everyday consultation exercises better using Citizen Space.  There’s more information on building your in-house online consultation infrastructure in our guide here.

As well as these core engagement essentials, there was also a fair amount of interest in our more innovative work – especially our My2050 Climate simulator and aMap argument visualisation and debate software.

Anyway, if you’re interested in meeting up – do drop me a note, and I’ll get something in the diary.  Also, do spread the word to colleagues too – especially about our *Global Dialogue Project* which I’m happy to discuss too.

#GlobalDialogueProject Poster

 

Hope to see you soon ;-)

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Nice morning in #SiliconGorge



Nice morning in #SiliconGorge, a set on Flickr.

Misty sunny, inspiring morning in Bristol – the heart of Silicon Gorge

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Notes on building a global *distributed* technology business

We want to build Delib into a global technology business.  Yet we’re not megalomaniacs.  Far from it.  At Delib’s heart is the notion of democracy and empowerment, and we’re keen to extend these concepts throughout Delib as an organisation.  So the vision of a global technology business for us is around the following 3 models:

  • empowering citizens using digital democracy apps
  • empowering governments to empower citizens using digital democracy apps
  • empowering engagement consultants to empower governments to empower citizens using digital democracy apps

To enable us to do this, getting our *distribution* model right is key.  One thing for certain is top-down central distribution won’t work,  as centrally distributed organisations are inefficient and difficult to scale.  Obviously the *internet* is core to our distribution strategy – hence why we make all our apps easy to access and use from our product sites.  However, one of the challenges with so much of what we do is helping educate and reassure the market.  Much of what we do is pretty new and we’re always keen to keep at the cutting edge of things, which means it’s not surprising that many potential government clients need some *face time* to help explain how best to implement a project.  And it’s because of this need to educate and handhold clients through the process that the internet isn’t strong enough of a distribution channel alone, and why alongside we’re keen to add an added *social distribution network* – and by social I mean *real people* (yup, that’s right REAL HUMAN BEINGS!).

So what we’re looking to do is create a network of partners and associates who are schooled (in the loosest Rousseau-ean type way!) in the *Delib Way* who can enable the distribution and application of Delib’s digital democracy apps to government clients across the world.

Possibly one of the best examples of a company that has done a truly awesome job of this type of social distribution is *Wordpress* – the blogging platform that this blog’s based on.  WordPress has millions of instances of its products around the world, empowering millions of bloggers, however their central team is only relatively small – about 40 or so, mainly engineers all working to keep WordPress.org alive and providing support to those companies who’ve opted for a VIP support.  How WordPress has generated such scale is handing the power over to technology mavens, who’ve spread the word and spread the WordPress technology at the same.

The genius to WordPress’ business is that they’ve successfully created a massive open organic ecosystem, that empowers bedroom developers to build their own websites quickly and easily using the WordPress CMS, and importantly add to the code base.  This means that WordPress is constantly evolving and growing – powered by the community, and empowered by WordPress’ awesomely constructed ecosystem.

And this is what we want to turn Delib into – an awesome distributed global technology micro business empowering millions of citizens and 1000′s of governments across the world, powered by an awesome collective of consultants, partner businesses and partner government workers all trained in the *art of digital democracy*.

So -  who’s up for it??? We’ve got a fair amount of work to go to get all the open eco and support systems in place, however we’re close.  Come and say hello if you are keen to get involved – so we can get you onboard as soon as possible.

The journey starts here ;-)

 

 

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