Case study: London Borough of Sutton ongoing consultation and engagement

Project snapshot

London Borough of Sutton wanted to co-ordinate all their consultation activity in one place by using an online system. After a competitive tendering process, Sutton chose Citizen Space, initially using the Consultation Finder module of the system. Once they had this embedded within their organisation, they then adopted the full Citizen Space system, allowing them to run online consultations, manage respondents and analyse responses received.

'We chose Citizen Space because it offered the flexibility to design the system around the authorityʼs specific needs at the best value!'
Ben Unsworth, Head of engagement and equalities

Project detail

Sutton came to Delib with a familiar story: being a large organisation, they had lots of services that ran lots of consultations concurrently, with little overall visibility of what was happening across the authority. It was important for them to adopt a system to be used universally, where they could see what consultations were happening from one platform and to improve the standard of consultation carried out by the council.

Citizen Space was selected as the best tool to achieve Suttonʼs aims largely because it offered the flexibility to design the system around the authorityʼs specific requirements at the best possible value. Suttonʼs Citizen Space was subsequently designed to fulfill a need identified by staff and create a system to manage consultations and responses centrally.

Delib were able to build Suttonʼs Citizen Space in one week and training was provided to ensure the transition to the new system ran smoothly and did not impact upon quality or level of consultation. Sutton were also able connect Citizen Space with another Delib product, Dialogue App, using specific functionality built into the Citizen Space platform.

Download the London Borough of Sutton Case Study

For more information, visit: www.citizenspace.com or www.delib.net.

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